CITO® – Certified IT Operator TOD

Online Training On Demand Course w/ Certification Exam


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CITO® is the first level in the EPI IT Training Framework©. CITO® is a 2-day course designed to teach the competencies required of the modern IT professional working at the operations level in IT. Also known as the IT engineer’s course, CITO® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Your improved capabilities deliver immediate results, increasing efficiency and significantly reducing the margin of error.

CITO® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency levels 1 and 2 (Associate & Professional). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

 Course Goals

  • Understand the role and importance of Information Technology in the organizations
  • Describe the function of the IT organization, roles and responsibilities
  • Provide technical input for vendor RFPs (Request for Proposals)
  • Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring
  • Execute projects using principles of project management
  • Deploy applications and understand application life cycle management
  • Identify options for virtualisation and storage solutions
  • Create, publish and maintain documentation
  • Operate incident and event management and request fulfilment
  • Identify risk and understand the principles of risk management
  • Design, implement and operate security logging
  • Understand the principles of information security
  • Monitor and report on quality in IT


Included in this package are:

  • Online training access to the course on EPI Academy for 12 months.
  • Exam is valid for 12 months.
  • The E-book is licensed to you. It has no expiry date and can be printed after download.

EXIN accredited certification exams are included with all EPI-USA courses.

This course and exam are internationally recognized and have been endorsed and accredited by EXIN. EXIN is a global, independent accreditation and examination institute who have certified over 2 million students globally. Accreditation by EXIN ensures quality and impartiality of the EPI certifications awarded to IT and data centre professionals who pass EPI certification exams.

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EPI-USA Training On Demand (TOD) courses are pre-recorded and available 24/7 for you or your employees. This is different from Live Virtual Instructor-Led Trainings (VILTs), which are scheduled in advance. If you are interested in live instructor-led or private on-site trainings for you or your organization, please contact EPI-USA to register or for more information.

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